RETURNS & EXCHANGES
PROBLEMS
If your order is missing an item, contains a damaged product, or you have other concerns, please send us a message and provide your name and order number. We are a small web store and respond to emails periodically so please be patient in awaiting a reply. We will reply as soon as possible and do our best to make sure you are happy.
RETURNS & EXCHANGES
Any returns on items purchased from a retail location will need to be done with the retailer. All returns on items purchase from our site will need to be sent to back to us at the expense of the customer. Below are instructions for returning a product for exchange and return.
All refunds on returns will be processed as soon as we receive the product back undamaged. There may be a small restocking fee if the products are damaged. Refunds are processed twice a week and once completed may take up to 4 business days for funds to be returned to the original form of purchase. We do not offer refunds in any other form than a return to the original form of purchase.
RETURNS
Be sure to include the name and/or email the order was purchased under.
SHIP TO
Deathlens RETURNS
PO BOX 17442
Holladay, UT 84117
Exchanges
Be sure to include the name and or email the order was purchased under. Include a current and complete return shipping address. Be sure to include the correct model you would like in exchange.
SHIP TO
Deathlens EXCHANGES
PO BOX 17442
Holladay, UT 84117
SHIPPING & PROCESSING
Effective date of current policy: January 1, 2025.
SHIPPING
UNITED STATES
Deathlens ships via USPS, UPS, DHL, or Fedex based on fastest delivery time with the cheapest rates. All shipping rates are calculated based on weight and current rates. Please allow 3-7 days for domestic orders within the United States
INTERNATIONAL
All Mexico/Canada and international orders will be charged based on the cost of the shipment and prices will be shown upon checkout. All orders are sent via USPS. USPS provides tracking up until the point it leaves U.S. Customs, and from that point it is up to the destination country's post service to continue reporting the tracking (which many times they do not). International shipping can take anywhere from 5 days to 2 weeks depending on destination. On the occasion your package does not arrive within 2 weeks, we ask that you contact your local post to see if it is being held for some reason as this is often the case.
We are not responsible for customers entering an incorrect shipping address. We will do our best to fulfill you order, but the customer is responsible for additional shipping fees.
DUTIES/TAXES CUSTOMS FEES
International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by Deathlens.com; please contact your local government for specific details. By completing your order you agree to pay all applicable fees. Packages will go into exception for unpaid duties or taxes. In this case you will need to reach out to the carrier to make the appropriate payments. If your order is refused upon delivery, it will not be returned to Death Lens and no refund will be processed.
APPLY PAY
We do not control the shipping charges which Apple Pay states when checking out. Depending on your order the actual shipping charge may be higher or lower than what is stated during Apple Pay checkout.
PROCESSING
Normally we process orders Monday, Wednesday, and Friday (standard business hours) in the order they are received, following credit approval. Many times we will process orders on weekends and off days, depending on the volume of orders. If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order or need to change an order please email us at info@deathlens.com
FREQUENTLY ASKED QUESTIONS
Occasionally a package delivered by some carriers will be marked as delivered 1-2 business days before it actually arrives. Remember to check with neighbors or apartment managers as carriers can often deliver to the wrong address on accident. If you still don’t have your package, you can contact Customer Care info@deathlens.com, but be advised Death Lens is not responsible for lost or stolen packages, once they are confirmed delivered.
It happens, clicking a 16 instead of a 16 plus...We get it, you were excited to drop in on a lens and got click happy. Unfortunately, you will have to return it to us, and once we receive the product back we will ship you the correct product free of charge. We do not charge a restocking fee unless the product is damaged(packaging doesn't matter, that can be ripped to pieces). Please email us ASAP info@deathlens.com and/or call us ASAP to give us a heads up 702-379-5445
Officially we will say no, but if you are quick we can say yes. Our shipping team can often have orders shipped within minutes, although that is not always the case. So you may be in luck. Hurry and text or call the number below. Email will also work. We will do our best to catch it before it goes out, but we can never guarantee the ability to make a change. If your lens has not shipped yet, please email us ASAP info@deathlens.com and call us ASAP to give us a heads up 702-379-5445
We have a visual lens comparison in the Highlights section at the top of our Instagram page @deathlens
Our Wide Angle lens is actually a 180 degree fisheye lens, designed to be an affordable entry level lens. Slightly less wide than our Fisheye, this lens is wider than our Pro lens but will have a very prominent vignette (black circle around the image).
Our Fisheye is the cornerstone of Death Lens. We started with this lens, and since the original design in 2014, have made many improvements along the way. The latest Fisheye we offer delivers a very clean image and has a circular vignette around the edges and is designed to replicate the look of a Sony VX1000 with MKI lens. It is made from precision HD glass and polycarbonate elements and comes with a protective coating to reduce glare and increase scratch resistance.
The Pro (10.0mm) lens is less wide than the Fisheye and has no vignette with edge to edge sharpness more closely resembling the look of a Panasonic HVX200 with Xtreme lens. With more inner glass and polycarbonate elements than the fisheye the pro lens is able to maintain a sharper image with very minimal chromatic aberrations. The outer lens is made from very high quality precision glass with a baked-in, glare reducing and abrasion resistant coating.
The Pro 2.0 (8.0mm) lens is slightly wider than our original Pro lens. Like our original Pro this lens also has no vignette with edge to edge sharpness. Picking up where we left off on the Pro lens, this lens has all the bells and whistles but has been redesigned to even more closely resemble the look of a Panasonic HVX200 with Xtreme lens. Wider, sharper, and bigger. This is our top of the line lens, guaranteed to look extra crispy.
All of our lenses are universal in size and will fit any of our cases or clip attachments.
No. The microphone on the VX handle is simply for the VX looks and also doubles as a mounting spot via cold shoe adapter for accessories such as an external microphone or LED light. We have developed a VX handle with functioning microphone and bluetooth record button, but the final cost of the product would be well over $100 and not something we feel fair to offer to our customers, when the microphone built into an iphone or samsung model phone is already of very high quality. Also Apple threw us a curveball and ditched the AUX jack leaving us needing to re-engineer the microphone connection.
Absolutely! Please email us info@deathlens.com. Our social media team can be very picky on the quality they choose to post, so please do not be offended if they do not post your footage...We still love you.
Occasionally our social media team will dig through our DMs, but this is not a reliable way to get in touch with us. If you have any questions please email us info@deathlens.com
Cmon' butter fingers! We only offer a 30 day manufacturer’s defect warranty. If you dropped your lens and it shattered you can still hit us up and if we have any spare parts lying around, we might be able to help you out. No guarantees.
Sometimes the rough hands of USPS can beat a package to death. If your order arrived with damage, please send us a photo to info@deathlens.com we would be glad to send you a crispy new one. We will need photos of the packaging in order to make a claim with the shipping company.
We do not have any control over the Death Lens App. We have a partnership with the developers and they will be the only ones able to answer your questions. There is a contact email within the app to get in touch with the developer directly.
BECOME A RETAILER
We are glad to help stock your shop with our products. Please send us an email and we can get you going.
CONTACT US
Please feel free to reach out with any additional questions or concerns and we will do our best to reply promptly and thoroughly.